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Set Thresholds & Contacts

Configure who gets notified and under what conditions.

Alert thresholds

Each cabinet has two alert levels:

Level Trigger Default — fridge Default — freezer
Warning Temp exceeds target + offset +3°C above target (7°C) +3°C above target (-15°C)
Critical Temp exceeds target + larger offset +6°C above target (10°C) +6°C above target (-12°C)

To change thresholds:

  1. Go to Settings → Alert Rules (or click a cabinet on the dashboard and click Edit)
  2. Adjust the target temperature and warning/critical offsets
  3. Save

UK food safety guidance

For chilled food: keep below 8°C, target 5°C or below.
For frozen food: keep below -18°C.
The default thresholds follow these guidelines but you can tighten them.

Alert contacts

Add the people who should receive alerts:

  1. Go to Settings → Contacts
  2. Click + Add contact
  3. Enter name, email address, and optionally phone number
  4. Save

Contacts receive:

  • Email — all plans, sent immediately when a threshold is breached
  • SMS — Pro and Enterprise plans, sent after a configurable delay if the alert is unacknowledged
  • Voice call — Pro and Enterprise plans, escalation after SMS

Alert escalation

ChillCheck escalates alerts automatically if they go unacknowledged:

Threshold breached
      │
      │  immediately
      ▼
Email sent to all contacts
      │
      │  after sms_delay_mins (default: 15 min)
      ▼
SMS sent to all contacts with phone numbers  [Pro/Enterprise]
      │
      │  after call_delay_mins (default: 30 min)
      ▼
Voice call to all contacts with phone numbers  [Pro/Enterprise]

To acknowledge an alert, click Acknowledge in the dashboard or reply to the alert email.

Out-of-hours behaviour

On Pro and Enterprise plans you can configure out-of-hours escalation:

  • During out-of-hours, the SMS step is skipped and escalation goes straight to a voice call
  • Configure your business hours in Settings → Alert Rules

Testing alerts

To confirm your contacts and alert delivery are working:

  1. Go to Settings → Contacts
  2. Click Send test email next to a contact

For a full end-to-end test, briefly warm a sensor (hold it in your hand for 5 minutes) and confirm alerts arrive as expected.

You're all set

Your ChillCheck installation is complete. Sensor readings are being stored, cabinets are being monitored, and your team will be alerted if anything goes wrong.

What's next: